In 2020 and 2021, the scam that impacted the largest number of people was done through online purchases. Either you or someone you know may very well have been scammed. Today’s guest is Melissa Trumpower. Melissa Trumpower is the Executive Director of the BBB Institute for Marketplace Trust, the Educational Foundation of the Better Business Bureau. Melissa is the co-author of several research reports, including the BBB Scam Tracker Risk Report, the BBB Online Purchase and Employment and Small Business Scam Reports. She has more than 30 years of leadership experience working with not-for-profit, has a bachelor’s degree from Cornell University and a master’s from John Hopkins University.