Today’s guest is Chris Voss. During Chris’s 24 years of FBI experience, he was trained in the art of negotiation not only by the FBI but by Scotland Yard and Harvard Business School. He is the former FBI Lead International Kidnapping Negotiator. Chris is the author of the negotiating bestseller Never Split the Difference and is the founder and CEO of The Black Swan Group. Chris has taught business negotiation in the MBA programs and has been an adjunct professor at numerous schools of business. He has used his many years of experience to develop a unique program and team that applies these globally proven techniques to the business world.